Refund Policy

Refund Eligibility

• Refund requests must be submitted within 7 days of course enrollment.
• Students who have accessed more than 20% of the course content are not eligible for a full refund.
• Refunds are only applicable to course fees and do not include registration or administrative charges.
• Special promotional offers and discounted courses may have different refund terms as specified at the time of purchase.

Non-Refundable Items

• Registration and administrative fees.
• Study materials that have been downloaded or shipped.
• Examination fees paid to third-party certification bodies.
• One-on-one mentoring sessions that have been conducted.
• Courses purchased during flash sales or special promotions (unless otherwise stated).

How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request".
2. Include your full name, enrollment ID, course name, and reason for the refund request.
3. Provide proof of payment (transaction ID or receipt).
4. Our team will review your request within 5-7 business days.

Refund Processing Time

Once your refund request is approved, the refund will be processed within 10-15 business days. The refund will be credited to the original payment method used during enrollment. Please note that depending on your bank or payment provider, it may take an additional 5-7 business days for the amount to reflect in your account.

Partial Refunds

In certain cases, partial refunds may be granted at the discretion of NorthStar Academy. This may apply when:

• The student has accessed a portion of the course content.
• The refund request is made after the 7-day eligibility period but within 30 days of enrollment.
• Technical issues prevented full course access (subject to verification).

Course Cancellation by NorthStar Academy

If NorthStar Academy cancels a course due to unforeseen circumstances, enrolled students will receive a full refund of the course fees or the option to transfer to another course of equivalent value.

Disputes and Appeals

If your refund request is denied and you wish to appeal the decision, please contact our support team at [email protected] with additional information or documentation supporting your case. We will review appeals on a case-by-case basis.

Contact Us

For questions or concerns regarding our refund policy, please reach out to us at [email protected].

NorthStar Academy reserves the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued enrollment in our courses indicates acceptance of the updated policy.